How much is shipping?

Shipping is free on purchases over $250. Canada rates are available at checkout. Rest of world is a one time fee of $175 to ship.

How long will it take to ship my snowboard?

Your snowboard will process within 1-3 business days of your purchase! Allow 4 to 10 business days to receive it. This does not apply to Pre Orders.

How do I return my snowboard?

It is good to note that double checking you ordered the right size before placing your final order helps reduce the amount of return shipments. However, if you do need to make a return you have 45 days to do so. The board needs to be in plastic, new condition to be accepted as a full return. However, once the board has been ridden it is yours to keep as we do not accept returns or exchanges on used boards.


We do not accept returns on sale items or gift cards. If items have an additional discount after purchase, there are no refunds.

How do I set up an exchange?

If you would like to exchange your new board for another board you will need to reach out by email frontdesk@signalsnowboards.com or live chat to set that up with our customer service team. We can only exchange boards that are in “brand new” condition only. If the cost of the exchanged board is more or less than the board you would like, we will issue a refund or send an invoice for the difference in price to upgrade.

If I don’t like my snowboard can I return it for a different one?

Once you have ridden the snowboard, it is yours to keep. When it arrives feel it, flex it and carpet test it. If you don't like it we'll exchange it for another board or a full refund. You cannot however return a snowboard that has been ridden to us.

What is your Warranty Policy?

Our Warranty Policy safeguards your Signal Snowboard against any material or construction defects for a period of two (2) years from the original purchase date.


What size board is right for me?

Choosing the correct snowboard is influenced by factors such as personal riding style and terrain preference. However, the key factors to consider are:

  • Weight
  • Boot Size
  • Height

On every board page, you'll find a sizing guide. Please feel free to reach out to us with any additional questions. Live chat, e-mail, even a phone call - we're here to help!

Do I need to wax my new snowboard before riding it?

All of our boards ship with factory wax applied - ready to ride. We recommended a hot wax after 4-5 days of use depending on snow conditions. You can always wax beforehand, it really comes down to personal preference.


Visit our Store Locator for an updated list of where you can find an Authorized Signal Snowboards retailer near you!


How can I get sponsored by Signal?

We have a grassroots approach to sponsorship - it's a combination of hard work, skill and friendship. Our team is family. With that being said, we're always keeping an eye out for new talent.

Tag us on social media @signalsnowboard or find us on the mountain for some laps - don't be a stranger!

Is Signal hiring?

Not at the moment. For employment opportunity updates, sign up for our e-mail newsletter.