Frequently Asked Questions
What is the monthly payment program
The newest and easiest way to buy a snowboard. It is quick, easy, has no hidden fees or interest charges and gives you the customer, the ability to pay a low fee monthly. You are welcome to pay it off early at any time and your board ships after the first payment.
What are my payment options?
We offer two options. You can choose to pay in full for the snowboard, or you can choose to use the monthly payment program. With the MPP you get access to quality snowboards for a low monthly fee. That fee gets charged on the same day of purchase each month for 12 months. You are welcome to change the monthly amount or pay if off early at anytime. To do that contact us by live chat, email or phone.
What happens after I'm done paying my monthly payments?
After the 12 payments of if you decide to pay it off early we cancel you out of the MPP. You are paid in full. We do not auto renew or ship you a second snowboard. If you want another snowboard you need to choose a new one and check out.
Do I get access to Signal Care with the Monthly Payment Program?
No. You need the membership to have access to Signal Care. You do however get a two year manufacture warranty with every board purchase. Manufacture warranty covers delams and other material and manufacturing issues. Does not cover rail, rock, street, or rider error damages. Signal Care covers all and everything accept theft.
Signal Care Explained.
Signal Care is a complete warranty protection service that covers your board from damages. We cover rock, rail and rider error damages. We do not cover theft.
How it works: If your board is damaged and you want to use your Signal Care, live chat us or email with photos of the issue. After a quick assessment if a replacement board is needed we will send it out.
Signal Care allows one free replacement per year. If your second board gets damaged you will be charged an additional $99 for the next replacement.
This is not a program to take advantage of. It is a program to allow you to progress and ride with confidence.
How does this work?
You are joining a community of like minded shredders, so welcome to the Signal family! Once you choose your payment method (in full or through the monthly payment program), we will package your board and ship it out to you within a week.
What do I get with my purchase?
Signal riders are very important to us! The very first thing that you get is quality customer service- think of us as your snowboarding concierge! Ask us anything and we are always here for you. If you become a Member, you will get Signal Care, Signal's signature gift box, access or invites to Signal events, along with a few other perks.
How much is shipping?
Shipping is free only on purchases paid in full in the US. Local shipping rates apply for US MPP purchases. Canada rates are available at checkout. Rest of world is a one time fee of $175 to ship.
How long will it take to ship my snowboard?
Your snowboard will process within 2-3 business days of your purchase! Allow 4 to 10 business days to receive it. This does not apply to Pre Orders.
Do I get to keep my snowboard at the end of my payments?
Yes, once you get your snowboard it is yours to keep. We do not accept returns or exchanges on used snowboards.
Can I cancel my plan and return my snowboard?
If the board is in new condition and within the first 30 days, yes. However, once the board has been ridden it is yours to keep as we do not accept returns or exchanges on used boards.
If I don’t like my snowboard can I return it for a different one?
Once you have ridden the snowboard, it is yours to keep. When it arrives feel it, flex it and carpet test it. If you don't like it we'll exchange it for another board or a full refund. You cannot however return a snowboard that has been ridden to us.
Can I use the Monthly Payment Program if I am outside of the US?
Unfortunately MPP is only available to customers in the US and Canada. You can purchase your snowboard in full anywhere else in the world. Contact us via email to firstname.lastname@example.org with any other questions.