Frequently Asked Questions

Our monthly payment option has changed.

You can choose to pay in full for the snowboard, or you can choose to split up payments using Klarna. This is a new offering this year. It allows you to add any products to your cart - boards, bindings, accessories and split the payments up in a way that works for you. This option is offered at checkout when you are about to pay for your purchase.

How much is shipping?

Shipping is free on purchases over $250. Canada rates are available at checkout. Rest of world is a one time fee of $175 to ship.

How long will it take to ship my snowboard?

Your snowboard will process within 1-3 business days of your purchase! Allow 4 to 10 business days to receive it. This does not apply to Pre Orders. 

How do I return my snowboard?

It is good to note that double checking you ordered the right size before placing your final order helps reduce the amount of return shipments. However, if you do need to make a return you have 45 days to do so. The board needs to be in “brand new” condition to be accepted as a full return. However, once the board has been ridden it is yours to keep as we do not accept returns or exchanges on used boards.


Unfortunately, we do not accept returns on sale items or gift cards. Any items with discounts of 20% and higher are considered sale items. If items have an additional discount after purchase, there are no refunds. In the event of a sale, products purchased within seven days of the sale are elligible for a refund of the difference in cost.

If I don’t like my snowboard can I return it for a different one?

Once you have ridden the snowboard, it is yours to keep. When it arrives feel it, flex it and carpet test it. If you don't like it we'll exchange it for another board or a full refund. You cannot however return a snowboard that has been ridden to us.

How do I set up an exchange?

If you would like to exchange your new board for another board you will need to reach out by email or live chat to set that up with our customer service team. We can only exchange boards that are in “brand new” condition only. If the cost of the exchanged board is more or less than the board you would like, we will issue a refund or send an invoice for the difference in price to upgrade.


Our Snowboards are built using technically advanced manufacturing methods. We source the very best materials and have the strictest quality control grading system. We provide a 2 year limited warranty against manufacturing defects from the original date purchased from Signal’s Online Store or any Authorized Dealer.

If you have a warranty issue please check the list below:

Acceptable Warranty Issues:

  • Delamination.
  • Problems with Inserts.
  • Cracked topsheet (outside of the binding area and if the woodcore is not broken).
  • Split edge from sidewall (if there is no obvious impact on the edge).

Probably Declined for Warranty:

  • Any damage on the base due to impact.
  • Broken edges due to impact.
  • A completely broken board.
  • Chips and scrapes from lift lines, parking lots and regular use. You snowboard, these things happen ;)
  • Screws pushed through the base (use of inserts screws that are too long, or used without a washer).