Frequently Asked Questions
How does this work?
You are subscribing to our full concierge Signal Snowboards subscription service, so welcome aboard! Once you make your first payment, we will package your board and ship it out to you. After that, your card will continue to be charged for the next 11 months. In that time, you gain access to our MOD program where you get to demo two boards for free for one week each throughout the year and to our Signal Care warranty program that covers your board if anything goes wrong with it.
What do I get with my subscription?
Subscribers are very important to us! The very first thing that you get is quality customer service- think of us as your snowboarding concierge! In addition to that, you also get access to our MOD Program- which gives you the ability to demo two snowboards for free throughout the season for one week at a time. In addition, for the entire time you are a subscriber, you get complete warranty coverage under Signal Care.
How much is shipping?
Shipping is free anywhere in the US. Shipping to Canada is a one time $40 fee that is run after you subscribe. If you purchase the board in full, the $40 fee is run up front.
How does the MOD Program work?
As an active Signal Snowboards subscriber, you get access to two free one week demos a season. Just email us at MOD@signalsnowboards.com 1-2 weeks before your trip with the size and type of board you want, as well as the address you’d like it shipped to and we will get you all set up with it!
*MOD program is offered to subscribers in Canada, but must pay a $40 shipping fee*
How does Signal Care work?
With Signal Care, we will cover anything that goes wrong with your snowboard. Thats right- ANYTHING. If your board breaks, chips, cracks or has any other significant issues with it, we will cover it for you by either repairing or replacing the snowboard for you. If you have any issues with your gear, just email us at firstname.lastname@example.org and we will initiate the warranty claim process for you!
Does my snowboard come with bindings?
Your snowboard does not come with bindings. When you make the purchase, whether it is for a snowboard outright or for the subscription program, you are buying just the snowboard.
Do I get a snowboard every month?
You do not get a snowboard every month. Once you make your first subscription payment, we will send you your snowboard and you are free to ride it!
I received an email confirming my purchase, but I already have my snowboard! Are you guys sending me another one?
No, that email is just a receipt for your payment for your monthly subscription. You’ll continue to get these receipts for the remainder of your subscription.
Is this a magazine subscription?
This is not a magazine subscription. When you sign up for the Signal Snowboards subscription you are getting access to all the perks and benefits that come with being a member of the Signal family, as well as buying your very own snowboard!
Do I get to keep my snowboard at the end of the year?
Yes, once you get your snowboard it is yours to keep, even if you choose not to renew your subscription. If you choose to renew your subscription, then you will be able to choose another snowboard in our line and we will ship that out to you after your first payment!
Can I cancel my subscription and return my snowboard?
No. Once you purchase the snowboard from us and ride it, it is yours and the subscription will continue for the remainder of the year until you have made 12 full payments to us.
If I don’t like my snowboard can I return it for a different one?
Once you have ridden your snowboard, it is yours to keep and you cannot return a used snowboard to us. You can choose to demo two different boards for a week each on our MOD program and then re- subscribe at the end of the year for another board you really like if you would like!
Can you create a custom snowboard for me?
We do not create custom snowboards. Our factory mass produces regular snowboards every day, and throwing a custom snowboard in the mix throws off the production of the rest of our snowboards.
Can I buy an Every Third Thursday snowboard from you guys?
Unfortunately not. Because our ETT boards are so creatively made, and ridden so aggressively by our riders, we would not feel comfortable selling any of our ETT boards to you guys.
What are your hours?
We are available Monday- Friday 9- 5pm PST. You can reach out to us by phone (714) 707- 6046, live chat or by emailing us at email@example.com. If you leave us a message or email us, we will get back to you within 24 hours- if not sooner.
When will I get my snowboard?
Once your order is placed, it takes us 2-4 business days to process your order, and then the regular shipping time on top of that. We are shipping from Escondido, California.
How do I track my snowboard?
Once your snowboard is shipped, you will receive an email with tracking information attached to it. Feel free to email or live chat us if you do not receive that tracking information and we will forward it to you!
Can I subscribe if I am outside of North America?
Unfortunately right now we are only offering our subscriptions to customers in Canada and in the US. However, you can still purchase a snowboard in full and have us ship it to you wherever you are!